Ameera Shah’s Metropolis Healthcare Limited, renowned as India’s second-largest and highly esteemed pathology lab network, has launched the UltraTouch Push Button Blood Collection Set (PBBCS) throughout its branches. This cutting-edge tool incorporates a finer needle aimed at easing the pain of insertion, making the experience more comfortable for new patients, children, and seniors alike. This aligns with Metropolis’ ongoing mission to enhance patient care by streamlining the blood collection process to be faster, safer, and less stressful for everyone.
Surendran Chemmenkotil, CEO of Metropolis Healthcare, mentioned: “Our dedication to upholding top-tier quality and innovation in diagnostic services is unwavering. The introduction of UltraTouch PBBCS marks a notable stride in enhancing patient comfort and security during blood collection, while simultaneously maintaining result accuracy. By adopting this advanced technology, we are bridging a crucial gap in diagnostics to boost the comprehensive patient experience.”
Blood tests play a vital role, influencing over 70% of medical decisions, yet apprehensions over pain lead many to hesitate. Research indicates that almost 80% of patients feel their experience with blood draws greatly influences their overall satisfaction with healthcare services.
A study recently featured in the Journal of Evolution of Medical and Dental Sciences (JEMDS) explored the impact of the UltraTouch PBBCS at Metropolis Healthcare’s Global Reference Laboratory in Mumbai over one month. Findings showed over 90% of participants experienced negligible discomfort without haemolysis, enhancing their experience overall. Key laboratory metrics like potassium, iron, and hemoglobin levels remained stable. This analysis encompassed a varied group of adults, underscoring the device’s efficacy in alleviating pain while ensuring reliable blood samples and reducing needle-related injuries.
Kannan Alangadan, COO of Metropolis Healthcare, shared: “Our skilled phlebotomists and technicians strive to deliver outstanding service across our locations. With a leading Net Promoter Score of 87, patient comfort and satisfaction remain central in all our interactions.”
Besides prioritizing patient comfort, the innovative blood collection platform is designed to boost lab efficiency. By decreasing the duration of blood draws and minimizing the risk of complications, Metropolis Healthcare can secure quicker test result turnarounds, thereby enhancing patient care.